Frequently Asked Questions
When are you open?
We are open - and flying everyday, 365 days a year, excluding majoy holidays - weather permitting! We generally operate our Robinson R-44 helicopters between the hours of 10am - 8pm, however, earlier and later time slots are available.
What is the age limit?
There is no age limit, however small babies and children don't always cooperate! All passengers will have the opportunity to wear noise-canceling headsets - so as to be able to communicate with the pilot and each other. Children up to two years of age may ride in an adult's lap (not recommended!). FAA regulations require that all other passengers, two years of age and older, have their own seat.
How many passengers does your helicopter accommodate?
Our helicopter has room for three (3) passengers and a pilot.
Is their a weight limit?
Yes! The total weight limit per seat - is 280 lbs. However - the total weight that our helicopters are capable of lifting is 900-lbs. including fuel, cargo, and all passengers. The pilot will always have the last say as to who may fly, and for balance issues - may even determine passenger placement (i.e. - front or back).
Is it safe for pregnant women to fly?
Yes. Helicopter flight will not induce labor, etc.*
* HOWEVER - The FAA asks that all woman who are at least 6 months pregnant - not board ANY aircraft (in case of an emergency!)
How far in advance do I need to book my flight?
In an ideal world - you would book here and on-line at least 1 - 2 weeks in advance. Please try to book at least 24 - 48 hours in advance. We accept online bookings up until midnight the night before. We realize that that isn't always possible, and so IF that is the case - then please call us DIRECTLY at 832.844.1860. We also accept reservations for up to one year in advance.
Can the helicopter doors be removed?
Not for tours! We prefer to keep all of our doors on. This would typically only be done for photography flights to eliminate the chance of window glare at certain angles. Our helicopter is quite comfortable - and is equipped with air conditioning and heat, leather seats, and bubble windows for greater visibility.
Can I bring my camera?
Yes - take all the pictures and videos you desire! Small bags and purses are permitted. Because of weight limitations, we do not allow any big bags or large backpacks.
Do I need an ID on me?
YES! - you will need an I.D. Every adult must bring a photo ID with them, such as a driver’s license, passport, etc.
How do I book a group or customized tour?
Please call our reservation department. 9:00am - 6:00pm CDT. (832.844.1860)
What happens if I need to cancel my flight?
If you need to cancel your reservation, please contact us at least 24 hours prior to your scheduled flight in order to avoid forfeiting your tour. Cancellations with more than 24 hours notice may reset their flights for another day and time, or simply ask for a full refund (less the 6% booking fee).
* NOTE: Rescheduling ONLY - if less than 24-hours notice. No refunds.
* NOTE: No refunds or rescheduling if you fail to show or call.
NOTE: It is your responsibility to bring up any questions or concerns regarding our cancellation policy when booking your flight . See your flight confirmation for cancellation details. Gift certificates are non-refundable.
PERFECT SAFETY RECORD !!
ALL TOURS ARE PRIVATE !
OPEN 9AM - 9PM
SUNSET & NIGHT FLIGHTS AVAILABLE !!
WE FLY SEVEN DAYS A WEEK
DIRECT ONLINE BOOKING
SAME DAY RESERVATIONS
Passenger and Weight Restrictions:
3 passengers maximum capacity.
FAA regulations require that all children 2 years and older have their own seat.
We are not able to carry any passenger over 280 lbs.
The total weight of all passengers, not including the pilot, is limited to a total of 560 lbs.